Order

How do I cancel my order?

Absolutely! If you’ve changed your mind, we can try to help! Simply email us at support@phebah.com as soon as possible. As long as your order hasn’t shipped, we’ll get that canceled for you!

How can I update my order?

If you need to modify your order, email us at support@phebah.com as soon as possible and we’ll do what we can! Depending on how far along your order is in the processing queue, we might be able to accommodate.

Where can I check the status of my order?

That’s easy! Simply log into your Accounts page at www.phebah.com and check under Order History. All past and current orders will be detailed here, including the status of your order! If in doubt, email us at support@phebah.com and one of our friendly agents will help look it up for you!

When will my credit card be charged?

Payment on an order is processed at the time it is submitted for processing. In the event that an item cannot be fulfilled, you will be reimbursed immediately back to the original form of payment.

What forms of payment do you accept?

We accept either PayPal or Bank Debit/Credit Cards (Visa, MasterCard, American Express, and Discover)! We currently cannot accept multiple forms of payment except when you choose to redeem a product voucher and/or E-Gift Card.

How can I correct my mailing address?

As long as your order hasn’t shipped, we can probably help! Email us at support@phebah.com as soon as possible!

 

Gifts

Do you offer online E-Gift cards?

We definitely do! We understand that our products make beautiful gifts and we want your special someone to pick and choose! E-Gift cards are the perfect gift to offer both flexibility and freedom to your loved ones! We offer E-Gift cards ranging from $25-100!

Can I add a personalized message for gifts?

You can currently include a Gift Note for several popular occasions when you order a Gift Box Set.

Can I hide prices from my recipient?

A receipt will only be available to you to view and/or download from your Accounts Page! Your recipient will only see an itemized list of products on their packing slip. In short - No, your special someone will not see what you paid!

 

Shipping

What countries do you ship to?

We ship only within the US territories. 

How much does it cost to ship my order?

$3.99 through USPS.

How long does it take to process my order?

We work around the clock to get your orders out as quickly as we can! We ask that you allow 1-2 business days for your order to be processed before it is dispatched with the selected carrier.

How long does it take for my order to arrive?

Orders typically takes 1-7 business days from the time your order is processed and shipped from our warehouse! 

Can I ship orders to multiple addresses?

Customers are currently limited to one mailing address per order. If you need to ship to multiple individuals, please make sure to submit separate orders!

 

Returns & Exchanges

Do you accept returns?

In order to be eligible for a return and/or exchange, all products must remain unused and in a re-sellable condition, and must be initiated within 14 days of the delivery date. To begin an initiation process, simply email us at support@phebah.com! Please note that shipping costs are nonrefundable and customers will be responsible for the cost to ship items back to us. Upon your package’s return, you’ll be notified of any approved or rejected requests for a refund; in the event that you are approved for a refund, your refund will be processed back to the original form of payment within seven (7) business days. We also reserve the right to reject any return and/or exchange that does not meet conditions outlined above. Please email us with any questions or concerns - we’re here to help!

Can I exchange my item for another?

We want to make sure that you’re 100% satisfied with your order! If you’re not happy with your order, you’ll have 14 days from the delivery date to request for an exchange. Simply email us at info@phebah.com and we’ll be more than happy to help!

I received a damaged product. What do I do? I’m missing an item from my order. What do I do?

Oh no! We’re sorry if you’ve received an incomplete order, but we’d love to help correct it right away! We will always review errors internally and find the best course of action from there. Email us at support@phebah.com and we’ll be more than happy to help.

I received the wrong item! What do I do?

Oh no - that’s on us! If you received the wrong item, we strive to correct it as soon as possible. Email us at support@phebah.com and we’ll review the best course of action together!